BRENDA YEO SIOK MUI

Brenda Yeo Siok Mui

Lecturer

Professional Master in International Tourism & Hospitality Management, Taylor’s University College, (2009)
Bachelor Degree in Hospitality & Tourism Management, Taylor’s University College (2004)

yeo.brenda@taylors.edu.my
Subjects Taught
  • Rooms Management
  • Hotel Property Management System (Opera V5)
  • Rooms & FB Operations

Research Interests
  • Service Quality & Guest satisfaction in Hospitality Industry

Scholarly Activities/ Industry Experience
  • Responsible for supervising the daily activities at the Front Desk & Business Centre at Parkroyal Hotel Kuala Lumpur
  • Developmental Panel Member, Front Office Assistant & Supervisor Module, National Dual Training Curriculum System, Ministry of Human Resource, Panel Member, Syllabus Conceptualization & Review for Hotel Industry Apprentice Scheme (HIAS).
  • Consultant, Box Office Customer Service for Dewan Philharmonic.
  • Going green in hotel – Oct 2009 (Faculty Seminar) Proceedings.
  • The Hotel Electronic distribution channel – (Faculty Seminar) Oct 2008.