Dr. Neethiahnanthan Ari Ragavan

Dr. Neethiahnanthan Ari Ragavan

Executive Dean
Faculty of Hospitality, Food and Leisure Management

Doctor of Philosophy University of Toulouse Jean Jaures, France (2016)Topic: The organization of Universities Through the Lens of Academic Workload Model: Actors and Higher Education System
Master of Education (Curriculum Development) University of Malaya, Malaysia(2008)
Bachelor of Laws [LL.B (Hons)] University of London(1997)
Bachelor of Arts (Hons) Education University Science Malaysia, Malaysia (1994)

neethia.n@taylors.edu.my
Subject Taught
  • Higher Education
  • Hotel Business Management
  • ASEAN Tourism

Research Interests
  • Higher education models and system
  • Hotel sales, marketing and innovation
  • Tourism management and development

Research Grants Awarded
  • Ragavan, N.A. & Nair, P.K. (2016–2018). Phase 2 - Setting The Pace for Langkawi Tourism Academy In Langkawi Island: For Ministry of Higher Education, Malaysia and Economic Planning Unit (EPU), Malaysia (Project Value: RM 3.2 million)
  • Thomas, T.K. & Ragavan, N.A. (2013 – 2015). Environmentally & Socially Responsible Tourism Capacity Development Programme (ESRT), European Union Grant (Value: Euros 181, 906.00)
  • Ragavan, N.A. & Nair, P.K. (2012–2015). Setting Up Langkawi Tourism Academy In Langkawi Island: Transformation of KKL Into International Benchmark for Vocational Training. For Ministry of Higher Education, Malaysia and Economic Planning Unit (EPU), Malaysia (Project Value: RM 3.67 million)
  • Kannan, S., Ragavan N.A., Subramoniam, H. (2016). Micro-Impacts of Business Tourism in Malaysia : For Malaysian Convention and Exhibition Bureau (Value: RM 200,000)
  • Bouchon, F., Nair, P.K. & Ragavan, N.A. (2012-2015). ASEAN Tourism Hub – Research Network. Developing an ASEAN Tourism Research and Knowledge Transfer Framework: Strategies and Policies for Regional Integration and Development, Malaysia (Value: RM 61,040)
  • Nair, P.K., Hussain, K., Nair, V., Ragavan, N. A. & Sekhon, S.S. (2014). Survey Research for Increasing the Potential of Port-Dickson as a Leading Beach Resort Tourism Destination. Taylor’s Research Grant Scheme (TRGS), Subang Jaya, Malaysia (Project Value: RM 30,000)

Publications
  • Ekiz, E. H., Ragavan, N. A., & Hussain, K. (2011). How to Manage Guest Complaints: Global Implications from Hong Kong Hoteliers. Global Journal of Management and Business Research, 11(1).
  • Nair, V., Hussain, K., Poulain, J. P., Kahl, C., & Ragavan, N. A. (2014). Preface: 5 th Asia Euro Conference 2014 in Tourism, Hospitality and Gastronomy. Procedia-Social and Behavioral Sciences, 144, 1-4.
  • Ali, F., Hussain, K., & Ragavan, N. A. (2014). Romance of Experience, Satisfaction and Behavioral Intentions: An Empirical Examination of International Delegates in Academic Conferences. In SHS Web of Conferences (Vol. 12, p. 01009). EDP Sciences.
  • Ali, F., Hussain, K., & Ragavan, N. A. (2014). Memorable customer experience: Examining the effects of customers’ experience on memories and loyalty in Malaysian resort hotels. Procedia-Social and Behavioral Sciences, 144, 273-279.
  • Ragavan, N. A., Subramonian, H., & Sharif, S. P. (2014). Tourists’ perceptions of destination travel attributes: An application to International tourists to Kuala Lumpur. Procedia-Social and Behavioral Sciences, 144, 403-411.
  • Ali, F., Rezaei, S., Hussain, K., & Ragavan, N. A. (2014). International business travellers’ experience with luxury hotel restaurants: the impact of foodservice experience and customer satisfaction on dining frequency and expenditure. International Journal of Hospitality and Event Management, 1(2), 164-186.
  • Hussain, K., Raghvan, N. A., & Kumar, J. A periodic comparison of micro impacts and benefits of business tourism in Malaysia.
  • Hussain, K., Ragavan, N. A., & Kumar, J. (2014). Micro impacts and benefits of business tourism in Malaysia: a comparative analysis for 2011-2012. Asia-Pacific Journal of Innovation in Hospitality and Tourism, 3(2), 261-281.
  • Hussain, K., Ragavan, N. A., Kumar, J., & Nayve Jr, R. M. (2014). Micro-impacts and Benefits of Business Tourism in Malaysia: A Case Study of Kuala Lumpur Convention Centre. Asia-Pacific Journal of Innovation in Hospitality and Tourism (APJIHT), 1(3), 1-24.
  • Poulain, J. P., Laporte, C., Tibère, L., & Ragavan, N. A. (2014). International Higher Education Cooperation in Hospitality, Tourism and Food Studies: An Experience Conducted by the Taylor’s Toulouse University Center in Malaysia. Asia-Pacific Journal of Innovation in Hospitality and Tourism (APJIHT), 2(3), 1-19.
  • Nair, V., Hussain, K., Lo, M. C., & Ragavan, N. A. (2015). Benchmarking innovations and new practices in rural tourism development: How do we develop a more sustainable and responsible rural tourism in Asia? Worldwide Hospitality and Tourism Themes, 7(5), 530-534.
  • Bouchon, F., Daya, P., & Ragavan, N. A. Hospitality Higher Education Talent Management Programme, STEP: A Stepping-Stone to Develop Future Hospitality Leaders.
  • Hussain, K., Ali, F., Ragavan, N. A., & Manhas, P. S. (2015). Sustainable tourism and resulting resident satisfaction at Jammu and Kashmir, India. Worldwide Hospitality and Tourism Themes, 7(5), 486-499.
  • Poulain, J. P., Smith, W., Laporte, C., Tibère, L., Ismail, M. N., Mognard, E., Ragavan, N. A. & Shamsul, A. B. (2015). Studying the consequences of modernization on ethnic food patterns: Development of the Malaysian Food Barometer (MFB). Anthropology of food.
  • Ali, F., Zhou, Y., Hussain, K., Nair, P. K., & Ragavan, N. A. (2016). Does higher education service quality effect student satisfaction, image and loyalty? A study of international students in Malaysian public universities. Quality Assurance in Education, 24(1), 70-94.

Scholarly Activities/Industry Experience
  • Visiting Fellowship (2012 - 2013), University of Toulouse 2 le Mirail, France
  • Chair, Asia-Euro Conference (2016-2018) in Tourism, Hospitality and Gastronomy, Taylor’s University, Malaysia Held in Gwalior, India
  • Board Member (2012-Present), Asia Pacific, Journal of Innovation in Hospitality & Tourism, Taylor’s Press, Malaysia
  • Scientific Committee Member, Asia-Euro Conference (2006-2008-2010-2012-2014) in Tourism, Hospitality and Gastronomy, Taylor’s University, Malaysia
  • Deputy Chair, Asia Pacific CHRIE Conference (2004), Kuala Lumpur, Malaysia

Awards & Honours
  • 2016: UNWTO Affiliation – First in Malaysia to receive such affiliation at the level of United Nations World Tourism Organization
  • 2016: PATA Excellence Award for Outstanding Student Chapter by Pacific Area Travel Association
  • 2015: PATA Grand Award for Education and Training by Pacific Area Travel Association
  • 2014: Education Leadership Award, for Excellence in Education, Leadership & Teaching in Higher Education, World Education Congress Global Awards, Singapore
  • 2012: Culinary Institution of the Year, by World Gourmet Summit, Singapore
  • 2012/2013: Hospitality Institution of the Year, by Hospitality Asia, Malaysia
  • 2010/2012: Hospitality Institution of the Year, by Hospitality Asia, Malaysia
  • 2008/2009: Hospitality Institution of the Year, by Hospitality Asia, Malaysia
  • 2008: PATA Gold Award in Education and Training by Pacific Area Travel Association)

Professional Affiliations
  • President (2016–Present), ASEAN Tourism Research Association (ATRA)
  • Secretary-General (2013–2016), ASEAN Tourism Research Association (ATRA)
  • Co-Director (2010 – Present), Taylor’s Toulouse University Centre (TTUC)
  • Deputy President (2011–2013 & 2013–2015), Tourism Association of Malaysia (TEAM)
  • Board Member – Education & Training (2011–2013 & 2013–2015), Pacific Area Travel Association (PATA)
  • Curriculum Review Committee Polytechnic Division (2011–2013 & 2013–2015), Polytechnic Division, Ministry of Higher Education Malaysia, Malaysia
  • Board Member for Education & Training (2015-2016 & 2016-2017), Asia Pacific Council for Hotel, Restaurant and Institutional Educators (APACHRIE), USA
  • Auditor for Malaysia Quality Evaluation System – “MyQuest” (2011-2012) appointed by Ministry of Higher Education (MOHE)