LEE LAY BEE

Lee Lay Bee

Lecturer

Bachelor’s Degree in Hospitality Management

laybee.lee@taylors.edu.my
Subjects Taught
  • Rooms Division – Diploma in Hospitality Management

Research Interests
  • Rooms Management
  • Quality Standards in rooms
  • Human Resources issues in Rooms Division

Scholarly Activities/ Industry Experience
  • Has been working in the Hospitality industry both local and aboard.
  • Was appointed the skills trainer for Housekeeping at the Hotel Hilton, Paris France.
  • Played a major role in setting up the Housekeeping department of Concorde Hotel KL upon return from France
  • Was a personal Housekeeper for the late Michael Jackson when he was in KL for the “World History Tour”.
  • Conducted many courses to groom hotel staff in technical and communication skills, motivational courses and personal grooming.
  • Has successfully implemented cost cutting measures for Housekeeping department with regards to guest supplies.
  • Joined education and has been involved in:
    plays a major role in setting up many new programmes in terms of syllabus for the Rooms Division Department which involves both Front Office and Housekeeping subjects.
  • Has conducted external training programmes like telephone techniques and executive programme for Housekeepers.
  • Has initiated many field visits related to hospitality and still keeps in touch with the industry.

Awards & Honours
  • 10 years long service award, year 2008
  • 5 years long service award year 2003

Professional Affiliations
  • Member, Malaysian Association of Housekeepers (MAHIR), 2005 to current.
  • Treasurer, Malaysian Association of Housekeepers (MAHIR), 2008 to 2009.
  • Member, Tourism Educators Association of Malaysia (TEAM) 2008 to 2009.