By using the Website you consent to the collection/retention and use of your personal information in accordance with this policy.
Integration with Platform Terms
This Privacy Policy is fully integrated into, and must be read in conjunction with, the overarching Taylor’s Education Group Website Terms and Conditions. Platforms, digital infrastructure access, and user conduct are governed contractually by those Terms, while the operational, automated profiling, and cross-border mechanics of your data processing are governed exclusively by this Policy.
Information that we collect from you
We collect information about you and providing such information is strictly voluntary:
- When you provide us with your personal details (such as your name, contact details, e-mail address etc) by registering with us or submitting an enquiry via the Website;
- When you respond to surveys which we ask you to complete for research purposes; and
- From your usage of the Website and any other information you post on the Website, e-mail or otherwise send to us.
When you access our digital portals and official websites, our servers automatically log standard network transaction data. This includes your Internet Protocol (IP) address, your internet service provider (ISP) or telecommunications gateway network (such as Maxis, CelcomDigi, Telekom Malaysia, or localised institutional network domains), the date and timestamp of your session, the specific pages accessed, and the originating referral web address from which you linked to our Website. This information is processed securely to monitor platform health, maintain administrative integrity, and fulfil our statutory technical documentation obligations under Malaysian law.
Use of your information
We use your information:
- To enable us to supply you with the goods, services and information which you have requested;
- To ensure that content from the Website is presented in the most effective manner for you and for your computer;
- To analyse the information we collect so that we can administer, support and improve and develop the Website;
- To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
- To notify you about changes to our service;
- To personalise communications, content, and recruitment experiences;
- To manage prospective student engagement journeys and relationship management activities;
- To facilitate digital engagement channels including chat, messaging, chatbot, and AI-assisted services;
- To conduct analytics, segmentation, service optimisation, and institutional reporting.
To optimise your experience and manage prospective student journeys, this Website utilizes automated analytics, segmentation profiling, and customer relationship management (CRM) frameworks.
When you engage with our digital infrastructure, your interactions may be supported by AI-assisted chatbot networks, conversational automation tools, and messaging platform providers appointed by the Group. These systems process data strictly to deliver the specific information, admissions assistance, or promotional material you request, subject always to the security baselines of the overarching Group Privacy Infrastructure.
We also use the information we collect to measure the number of visitors to the different sections of our Website, and to help us make our Website more useful to visitors.
Accessibility
This Website is designed to be accessible to visitors with disabilities, and to comply with federal guidelines concerning accessibility. We welcome your comments. If you have suggestions on how to make the Website more accessible, please contact us at digitalteam@taylors.edu.my.
Minors and Children’s Privacy
- Taylor’s may collect personal data from prospective students under the age of 18 in relation to educational enquiries, applications, events, competitions, counselling, recruitment, scholarships, and related services.
- Where appropriate, Taylor’s may seek consent from or provide notification to a parent or legal guardian.
- Parents or guardians may contact Taylor’s regarding the personal data of minors under their care.
Taylor’s takes reasonable steps to ensure that personal data relating to minors is processed responsibly and in accordance with applicable laws and institutional policies.
Storage of Your Information
Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Disclosure of Your Information
Authorised personnel within Taylor's Education Group will be able to access the information you provide to us. We may also disclose your information to other third parties who act for us for the purposes set out in this policy or for purposes approved by you, including but not limited to technology providers, cloud hosting providers, customer relationship management (CRM) providers, analytics providers, marketing automation providers, communication and messaging platform providers, AI solution providers, recruitment and event partners, and other service providers appointed by Taylor’s to support educational, operational, recruitment, engagement, and marketing-related activities.
Notwithstanding any provision to the contrary in this Policy, this Website and this Institution operate as part of the Taylor’s Education Group ("the Group"). To support efficient administration, strategic planning, institutional reporting, and consistent service delivery, all personal data, website usage metrics, tracking data, and material collected through this platform may be consolidated, centralised, stored, and processed in a Group-wide centralised database managed and controlled by the Group’s parent entity, Educrest Sdn. Bhd., alongside relevant Group Entities.
By utilising this platform, submitting enquiries, or providing your personal data, you explicitly acknowledge and consent to your data being shared across Group Entities (including but not limited to Taylor’s Education Sdn. Bhd., Taylor’s University, Taylor’s College, Taylor’s Schools and corporate shared serve offices) for operational, academic, compliance, and marketing automation purposes. All such processing, along with the engagement of third-party vendors (such as cloud hosting, CRM, and AI service providers), is governed by and strictly synchronized with the overarching Taylor’s Education Group Website Terms and Conditions and Group Privacy Statement & Personal Data Protection Notice.
Please note that countries outside Malaysia may not always have the same strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with the terms of this Privacy Policy.
Unless required or permitted do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
IP Addresses and Cookies
We may collect information about your computer, including where available your IP address, operating system and browser type. This information is statistical data about users' browsing actions and patterns, does not identify any individual. It is used to inform improvements to the website, for system administration, and to report aggregate information to third parties.
For the same reasons, we use cookies on this Website. Cookies are small amounts of information that we transfer to your computer's hard drive through your web browser. They tell us when you have visited our site and where you have been. They do not identify you personally, just the presence of your browser. Cookies make it easier for you to log on and use the site during future visits. They also enable us to provide you with a more personalised service. Should you wish to do so, your browser's help section should be able to warn you before accepting cookies and how to filter or disable them, although in the latter case, you may not be able to use certain features on our site.
Security
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction or damage. Please help us keep our records updated by informing us of any changes to your email address and other contact details.
Proprietary Systems and Global Intellectual Property Allocation
All software, digital portal interfaces, learning management architectures, and automated data frameworks deployed across the Institution's networks are protected by the Malaysian Copyright Act 1987, the Malaysian Trademarks Act 2019, and corresponding international intellectual property treaties. Your authorized access to these data systems for educational purposes does not grant you any ownership, licensing, or replication rights over the underlying proprietary systems, layouts, or data designs, all of which remain reserved globally by Taylor's Education Group.
Online Profile Updates and Donations
If you complete the Profile Update form and share your personally identifying information, this information will be used only to provide you with more targeted content, services, and communications. We may use your contact information to send further information about our organisation, programmes, events, services, opportunities, and other educational or recruitment-related matters, or to contact you when necessary.
We may contact you via e-mail, SMS, phone calls, messaging applications, social media platforms, and other digital communication channels. Such communications may be delivered directly by Taylor’s or through platforms and service providers appointed by Taylor’s for communication, engagement, analytics, automation, or customer relationship management purposes.
If you change your mind about being contacted in the future by any of these means, then you may always opt out of receiving future communications; please refer to the 'Opt-Out or Change Your Contact Information' section below.
Sending us an Email
You also may decide to send us personally identifying information, for example, in an electronic mail message containing a question or comment, or by filling out a Web form that provides us this information. We use personally identifying information from email primarily to respond to your requests. We may forward your email to other employees who are better able to answer your questions. We may also use your contact information to communicate with you regarding programmes, events, services, opportunities, and other educational or recruitment-related matters that may be relevant or of interest to you.
We want to be very clear: We will not obtain personally identifying information about you when you visit our Website, unless you choose to provide such information to us. Providing such information is strictly voluntary. Except as might be required by law, we do not share any information we receive with any outside parties.
If you sign up for one of our email lists, we will only send you the kinds of information you have requested. We won't share your name or email address with any outside parties.
Opt-Out or Change Your Contact Information
Our Website provides users the opportunity to opt-out of receiving communications from us . You may choose to receive only specific communications or none at all. You may also update your contact information previously provided to us. You cannot remove yourself from our database, but you can prevent unwanted communication. Kindly write to us at digitalteam@taylors.edu.my if you wish to opt-out or change your contact information.
Changes to our Privacy Policy
We may amend this policy from time to time. If we make any substantial changes we will notify you by posting a prominent notice on the Website.
Questions About Our Policies
Pursuant to the Personal Data Protection Act 2010 and its 2024 Amendments, your legal rights have been significantly expanded. In addition to your standard rights to request access to and correction of your personal files, you possess the Right to Data Portability (requesting the transmission of your data directly to another controller in a structured, machine-readable format) and the right to object to processing optimised for automated profiling or decision-making. Where permitted by law, the Institution reserves the right to charge a reasonable administrative processing fee for complex data access requests. If you have any questions about this privacy statement, the practices of this Website, or your dealings with this Website, you can contact us at: digitalteam@taylors.edu.my.
