The Centre for Counselling Services (CCS) aims to help and support students resolve personal difficulties acquire the skills, and knowledge that will enable them to take full advantage of the experience at Taylor’s.

 

CCS offers a service which is free, confidential, and available to all students to provide you with the emotional and psychological support whenever you need it. CCS focuses on Prevention, Intervention and Collaboration.

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Resources and Guide

1

Individual Counselling

A process which allows clients to discuss their concern or worries, develop better self-awareness and coping strategies with a counsellor in a one-on-one confidential environment.

2

Group Counselling

Comprises of a small group of individuals with similar concerns who, with a counsellor to explore their issues together through group discussion and interaction in a safe and confidential environment.

3

Psychological and Well-being Consultation

Counselling aims to cover all areas of psychological and well-being services through personal discussions with students, parents and staff.

4

Student with Special Needs Support

A support system provided to assist students with special needs who are medically or clinically diagnosed.

5

Crisis Interventions

An immediate intervention taken by the counsellors to assist in the care of those in crisis situation which may include an initiation of counselling or a referral to additional university and community resources. 

6

Mental Health Campaigns and Outreach

Organise awareness events around the campus such Taylor’s Annual Mental Wellness Campaign, Meet the Counsellors, Suicide Prevention Workshop and many more.  

7

Peer Counselling Buddies (PCB)
A peer support programme where trained students provide supervised peer-to-peer counselling, promoting emotional well-being and positive change within the Taylor’s community.

Explore a curated collection of self-help tools, practical guides, and supportive materials to strengthen your mental and emotional well-being. From managing stress to building resilience and personal growth, these resources are here to support you at every step of your journey.

Anger Management

Approaching Your Lecturer

Coping with Exam Anxiety

Coping with Grief and Loss

Coping with Stress

Counselling and Special Needs

Cross Culture and Mental Health

Family Issues and Mental Health

Procrastination

Self Esteem and Self Worth

Staying Resilient in this Challenging World

Well Being Toolkit

Counselling Services Team

Our Team

  • Ng Shan Na, Head
  • Nithya Ramasamy, Assistant Manager
  • Kok Choon Foong, Senior University Counsellor
  • Noorkarmila Binti Hamid, Senior University Counsellor
  • Aswin Kaur Shabag Singh, Counsellor
  • Tong Yung Shin, University Counsellor
  • Lau Ung Mui, Counsellor

The Centre for Counselling Services organises forums, webinars, workshops and talks related to mental health and personal development throughout the year for the Taylor’s community. CCS also works closely with other stakeholders internally and externally.

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​How long are the appointments?

​How long are the appointments?

Counselling sessions typically last between 50 minutes to 1 hour. In some cases, shorter or longer sessions may be arranged based on your needs. If you arrive late, please note that your session time may be reduced. We encourage you to inform your counsellor in advance or reschedule if you're unable to make it on time—we’re here to support you, and want you to get the most out of your session.

How long will I have to wait for an appointment?

How long will I have to wait for an appointment?

Once you’ve completed the referral form, we’ll usually be able to schedule your appointment within 24 hours. This may vary depending on our availability, but rest assured—we’ll do our best to see you as soon as possible. If your situation feels urgent, please let us know so we can prioritise your care.

Can I request a specific day or time for my counselling session?

Can I request a specific day or time for my counselling session?

We’ll always do our best to accommodate your preferred day or time, as we want to make it as convenient as possible for you. However, due to demand, this may not always be possible. Our counselling hours are Monday to Friday, 8am to 6pm. Please note that we are closed on weekends and public holidays.

Do I need to have a serious problem to speak to a counsellor?

Do I need to have a serious problem to speak to a counsellor?

Not at all. You can talk to a counsellor about anything that’s on your mind—personal concerns, relationship challenges, academic stress, or just feeling overwhelmed. You don’t need to wait for things to feel 'serious.' Sometimes, talking is the first step to feeling better.

Will my counsellor share what I talk about with anyone?

Will my counsellor share what I talk about with anyone?

Everything you share during counselling is private and confidential. Your counsellor will only involve others (with your consent) if it’s in your best interest, such as speaking with a Programme Director or lecturer. Confidentiality may only be broken if there is a legal obligation or if there’s a risk of serious harm to yourself or others. This is in accordance with our Centre for Counselling Services (CCS) policy and procedures.

Are records kept about my counselling sessions?

Are records kept about my counselling sessions?

Yes. In line with our policy and professional standards, the Centre for Counselling Services (CCS) maintains confidential records, including statistical data and session notes. These records are kept securely and never shared outside the Centre.

What if I’m worried about someone else?

What if I’m worried about someone else?

If you're concerned about a friend, classmate, or loved one, you're welcome to reach out and make an appointment. We’re here to support you with guidance on how best to help them, and how to take care of yourself in the process.

Our services are available from Monday to Friday (excluding public holiday), 9:00 AM – 6:00 PM. Here are some of the ways you can make an appointment with us:
  • Walk in to the Centre for Counselling Services (CCS) at Block A, Level 2. 
  • E-mail to counsellor.lsc@taylors.edu.my.
  • Make an online appointment.
  • Call us at 03-5629 5022/ 5024/ 5025/ 6791  or at the Counselling Services Hotline at 010-2859334 (Monday to Friday, 9:00 AM -6:00 PM).

 

Other important contact numbers: 

  • Taylor's University Security​: 03-5629 5214
  • Befrienders KL: 03-7627 2929
  • Life Line Association Malaysia: 03-4265 7995​​

 

We strive to offer services in therapeutic atmosphere that is welcoming, comfortable and safe for all.​ 

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